About Individualised Funding
At Kylee & Co, we understand that navigating Individualised Funding (IF) can sometimes be a bit of a process. We want to make it as easy as possible for you to get the supports you need.
Depending on how you manage your funding, we offer two simple ways to shop:
Option 1: Pay Upfront & Claim Back
If you manage your own funding or have the flexibility to pay upfront and seek reimbursement from your Host Provider
• Step 1: Add items to your cart and checkout using your preferred payment method (Credit/Debit Card, Bank Deposit etc.).
• Step 2: You will automatically receive a GST Tax Invoice via email as soon as your order is confirmed. To find your GST Tax Invoice in your order confirmation email, you must click on the 'Download PDF Receipt' button. Your order confirmation email CANNOT be used as an invoice.
• Step 3: Submit this invoice to your Host Provider for reimbursement.
Option 2: Request an Invoice for Approval
If you need a formal invoice to show your Host Provider for approval before payment is made, or if your Host Provider pays us directly, we recommend the email approach. This ensures the invoice has exactly the wording your provider requires.
How to request an invoice:
Please email us at sales@kyleeandco.nz with the following details:
1. The items you wish to purchase (including any specific sizes or colors).
2. The Full Name to appear on the invoice (this should match the name on the funding account).
3. The Shipping Address.
4. Specific Wording: If your Host Provider requires the item to be described in a certain way (e.g., "Sensory Support Aid" instead of a product name), please let us know!
What happens next?
• We will email you a PDF Tax Invoice within 24 Hours. If your request is made on a Friday, or the day before a public holiday, your invoice will be processed on the next working day.
• You can then forward this to your Host Provider for approval.
• Once the funds are ready, you can pay via Bank Transfer using the details on the invoice.
• As soon as payment clears, we will pack and ship your order!
💡 A Quick Note on Stock
Please note that requesting an invoice via email does not automatically "hold" the stock. Because our items can sell out quickly, we recommend checking in with us if there is a delay in your funding approval so we can update you on availability.
Why shop with us?
• NZ Registered Business: We provide full GST receipts for all purchases.
• Flexible Descriptions: We are happy to tailor invoice descriptions to meet your specific funding goals.
• Easy Communication: We are here to help! If your Host Provider has questions, they can contact us directly.